Refund Policy

Last Updated: 27-April-2026

Welcome to Feyinshop ("Platform", "we", "our", "us").

Feyinshop is a growing multivendor eCommerce platform connecting customers with trusted sellers across India. This Refund Policy explains the circumstances under which refunds may be issued for orders placed on our Platform.

By using Feyinshop and placing an order, you agree to this Refund Policy.

1. General Refund Policy

Feyinshop currently provides refunds only in cases where an order is successfully cancelled in accordance with our cancellation rules and applicable Platform policies.

Refunds are not automatically available for all purchases and are subject to review and approval.

2. Eligible Refund Cases

A refund may be issued in the following situations:

• An order is cancelled by the customer before it has been processed or shipped by the vendor.
• An order is cancelled by the vendor due to stock unavailability or inability to fulfill the order.
• An order is cancelled by Feyinshop due to technical issues, payment verification issues, suspected fraud, or other operational reasons.
• Payment is successfully deducted, but the order is not created due to a system or payment failure.

3. Non-Eligible Refund Cases

Refunds will generally not be provided in the following situations:

• The order has already been shipped or dispatched.
• The customer changes their mind after the order has been processed.
• The customer enters incorrect delivery information.
• The customer refuses delivery after shipment.
• The refund request violates Platform policies.
• Any circumstance where cancellation is not permitted under the applicable order conditions.

4. Online Payments Only

Feyinshop currently accepts online payment methods only.

Supported payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other digital payment methods supported by our payment partners

Cash on Delivery (COD) is not available on the Platform.

5. Refund Processing

Once a refund request is approved:

• The refund will be initiated through the original payment method used during checkout.
• Refund processing timelines are governed by the policies and procedures of our payment gateway partners and banking institutions.
• Feyinshop does not control the exact time taken by banks, card issuers, UPI providers, or payment gateways to credit the refunded amount.

6. Payment Gateway Refunds

Refunds are processed through our authorized payment service providers, including but not limited to:

• Razorpay

The actual refund credit time may vary depending on:

• Payment method used
• Banking network
• Payment gateway processing timelines
• Financial institution policies

Customers are advised to refer to the applicable policies of their payment provider for estimated refund timelines.

7. Failed or Duplicate Transactions

If payment is deducted but the order is not successfully placed:

• The transaction may be automatically reversed by the payment gateway or banking institution.
• In cases where automatic reversal does not occur, customers may contact our support team for assistance.

8. Fraud Prevention

Feyinshop reserves the right to:

• Verify refund requests.
• Reject fraudulent or abusive claims.
• Suspend or terminate accounts involved in refund abuse, chargeback fraud, or misuse of Platform services.

9. Limitation of Liability

Feyinshop acts as a marketplace platform connecting customers and vendors.

To the maximum extent permitted by law, Feyinshop shall not be liable for delays in refund processing caused by:

• Banks
• Payment gateways
• UPI providers
• Card networks
• Other third-party financial institutions

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time.

Any updates will be posted on this page with the revised effective date.

Continued use of the Platform constitutes acceptance of the updated Refund Policy.

11. Contact Us

For refund-related questions or assistance:

Feyinshop
Website: https://feyinshop.in
Email: feyinshop@gmail.com